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Terms of Service

Last updated 6 September 2026

These terms govern your use of BeSends (the "Service"), a multi-channel marketing platform operated by BeSends ("we", "us"), at besends.com. By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company.

1. What the Service does

BeSends lets you send email, SMS and WhatsApp messages to contacts you supply, from a single console. It provides contact management, campaign scheduling, delivery and engagement reporting, automation, and an API.

2. Accounts

• You must give accurate registration details, including a real company name, and keep them current.
• You are responsible for everything done under your account and for keeping your password secure. Tell us immediately at hello@besends.com if you suspect unauthorised access.
• One person or organisation per account. Do not resell or share access without our written agreement.
• We may suspend an account that is being used in breach of these terms, that is generating abuse complaints, or that endangers the deliverability of the platform for other customers.

3. Plans, credits and billing

Plans are prepaid and run for the period shown at checkout. Each plan includes a monthly allowance of message credits per channel, plus daily sending caps that protect delivery quality for every customer on the platform.

Plan	Price	Included each month
Free Trial	Free, 7 days	2,000 email · 50 SMS · 100 WhatsApp
Startup	US$39.99 / month · BDT 4,999 by bKash	4,000 email · 5,000 SMS · 3,000 WhatsApp
Corporate	US$79.99 / month · BDT 9,999 by bKash	8,000 email · 12,000 SMS · 6,000 WhatsApp
Enterprise	US$159.99 / month · BDT 19,999 by bKash	16,000 email · 26,000 SMS · 12,000 WhatsApp

• The currency that governs your charge depends on how you pay. Card and PayPal payments are taken in US dollars by our payment provider, and that USD figure is the amount you owe. bKash payments are a fixed Bangladeshi Taka amount, shown against each plan and unchanged for the period you have paid for; we absorb any exchange-rate movement within a paid period. Prices exclude VAT, which is added where applicable.
• Message credits are consumed when a message is accepted for delivery by the relevant carrier or provider.
• Credits belong to the billing period. On Corporate and Enterprise, unused credits roll over to the following period while the subscription stays active. They are not exchangeable for cash.
• Subscriptions do not auto-renew silently: we notify you before a period ends. If a renewal payment is not completed, sending stops and the account moves to read-only.
• Exceeding an allowance does not incur surprise charges — sending pauses until you top up or the next period begins.

4. Acceptable use

You may only message people who have given you permission to contact them on that channel. You must not use BeSends to send:

• unsolicited bulk messages to purchased, scraped or rented lists;
• content that is unlawful in Bangladesh or in the recipient's country, or that infringes anyone's rights;
• phishing, malware, fraudulent offers, or messages that impersonate another person or organisation;
• content that breaches the rules of the carriers and platforms we deliver through, including the WhatsApp Business Messaging Policy and BTRC requirements for SMS in Bangladesh.

Every marketing email you send through BeSends must carry a working unsubscribe mechanism, and you must honour opt-outs on every channel. We may inspect message content when investigating an abuse report, and may remove content or suspend sending where these rules are breached.

5. Your data and your contacts

Your contacts, message content and campaign data remain yours. We process them to run the Service on your behalf, as described in our Privacy Policy. You are the data controller for the people in your lists; you are responsible for having a lawful basis to contact them, and for responding to their requests about their data.

6. Availability and support

We aim to keep BeSends available at all times but do not promise uninterrupted service on Startup or Corporate. Planned maintenance is announced in advance where practical. Enterprise includes a written service level and a named engineer, agreed separately.

Support is by email at hello@besends.com, Sunday to Thursday, 10:00–19:00 GMT+6. Enterprise customers receive priority response.

7. Delivery is not guaranteed

8. Cancellation

You may cancel at any time from your account, or by emailing us. Cancellation stops the next renewal; your plan continues until the end of the period you have paid for. Refunds are governed by our Refund Policy. You can export your contacts and reports at any time while your account is active; we keep account data for 90 days after cancellation, then delete it.

9. Liability

To the extent permitted by law, our total liability to you for any claim relating to the Service is limited to the amount you paid us in the three months before the claim arose. We are not liable for lost profits, lost business or indirect losses. Nothing here limits liability for fraud or for anything that cannot lawfully be limited.

10. Changes to these terms

We may update these terms. If a change materially affects your rights we will email you at least 14 days before it takes effect. Continuing to use the Service after that means you accept the change.

11. Governing law

These terms are governed by the laws of Bangladesh, and the courts of Dhaka have exclusive jurisdiction.

12. Contact

BeSends
Email: hello@besends.com
Web: besends.com