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Refund Policy

Last updated 6 September 2026

We would rather you tried BeSends before paying us anything, and we would rather give your money back than keep it if the product is not right for you.

1. Fourteen-day refund

If you are not happy with BeSends, ask us within 14 days of your payment and we will refund it in full. You do not need to give a reason, and there is no usage condition attached.

The refund is returned to the payment method you used, and your subscription ends when the refund is issued.

2. Your statutory rights

Nothing on this page limits the rights the law gives you where you live. Depending on your country you may have a statutory right to cancel a purchase:

• 14 days — European Union, EEA, Switzerland, United Kingdom, Turkey and Israel;
• 7 days — South Korea, Brazil, Canada and China;
• 5 days — Singapore.

Where a statutory right gives you longer or better terms than this policy, the statutory right applies.

3. If the service is faulty or not as described

If BeSends does not do what we said it does, or a platform-side fault stops your campaigns going out, tell us at any point in your subscription — not only in the first 14 days. We will fix it, restore the affected credits, or refund you, whichever suits you best.

4. Cancelling

You can cancel a subscription at any time. Cancelling stops the next renewal and your plan continues to the end of the period you have already paid for.

5. Duplicate and mistaken payments

If you pay twice for the same period, or pay the wrong amount, tell us and we will refund the difference in full.

6. How to request a refund

Card, PayPal, Apple Pay and Google Pay. These payments are processed by our reseller, Paddle.com, who acts as the merchant of record and handles refunds. Use the link in your payment confirmation email, or go to paddle.net and choose “Request refund”. Paddle’s own refund policy applies to these transactions. You are welcome to email us as well and we will raise it for you.

bKash. Email hello@pitech.com.bd from the address registered on the account, with the transaction ID (TrxID) of the payment.

We respond to every refund request within two working days and pay approved refunds within seven working days. Our working week is Sunday to Thursday.

7. If you disagree with a decision

Reply to our email and say so, and a person will look at it again. We would rather resolve a dispute directly than have you charge it back, and in practice we settle almost everything by email.

8. Contact

PiTech — BeSends
119, 9/A Arman Khan Goli, West Dhanmondi, Dhaka 1209, Bangladesh
Phone: +880 1719 679996
Email: hello@pitech.com.bd
Web: besends.com