Your customer is already on WhatsApp. Your business should be too.

There is one channel where a Bangladeshi customer will reply to you without being asked twice, and it is not email. WhatsApp is where they message their family, their office group and the shop that delivered their last order. A message that lands there is read like a message from a person.

Which is exactly why it goes wrong so often. Most companies run WhatsApp as a personal handset sitting on someone’s desk — and that handset is now a single point of failure holding your customer relationships.

The handset problem

• The history belongs to a phone, not the business. When that staff member leaves, so does every conversation.
• Nobody else can see it. A colleague cannot pick up a thread, and a manager cannot review what was promised.
• There is no report. You cannot say how many people you reached, how many read it, or how many replied.
• It does not scale past one person’s thumbs. Two hundred conversations in a day is not a job a handset can do.

WhatsApp as part of the system

On BeSends, WhatsApp sits on the same contact list as your email and SMS. You send to a segment, replies come back into the console where your team can see and answer them, and the whole thing appears in the same report as the other two channels. The conversation belongs to the business.

The sequence that earns its keep: email the announcement, SMS the deadline, then open a WhatsApp conversation with the people who showed interest but did not finish. That third message is where the questions get answered and the sale actually closes — and it only works when all three channels know who has already done what.

Which plan fits

Launch (US$12, about ৳1,490) includes 1,500 WhatsApp messages a month — enough to run the follow-up channel properly for a single brand.

Corporate (US$40, about ৳4,900) raises that to 8,000 messages across three numbers, which is what a company needs once sales, support and accounts each want their own line. Apex (US$120, about ৳14,900) runs 30,000 across ten numbers for organisations with departments to separate.

Every new account starts on the free 7-day trial — 2,000 emails, 50 SMS and 100 WhatsApp messages, no card asked for. If you would rather test the paid gateways end to end first, the US$1 Try Now pack gives you a small credit on all three channels for three days.